Our uniqueness
Based in Irvine, California, CBH is the performance management solution delivery provider of choice for a wide array of clients and partners throughout the United States; from mid-sized, to Fortune 1000 companies, state and local organisations, to profit-oriented companies and not-for-profit organisations. We are committed to delivering the right solution to help our clients achieve their strategic business goals.
Our goal is to be more than a consultancy partner; we’re also our client’s business partner. As Cognos Platinum Award winner, Solution Provider of the Year and Reseller of the Year for 2007, our clients know they are partnering with the very best.
Our focus
Performance management is all we do and therefore we ask the right questions to understand your requirements and challenges from the beginning. Working with your project team, we design and implement solutions that integrate your vital financial and management functions. We provide the ability to make critical decisions that matter.
How we work with clients
We are committed to delivering exceptional solutions that address and resolve the business needs of our clients. We provide clients with a robust implementation process that leverages the expertise of the entire CBH organisation. Each project plan and solution design is reviewed by a group of senior solutions architects and designers with over 30 years of collective experience to ensure project quality and best use of technology to meet each client’s particular needs.
Moreover, what makes our methodology so successful is how we incorporate and utilise a specific set of deliverables and outputs designed to facilitate communication, collaboration and the client involvement that is so critical throughout all phases of an implementation. These deliverables allow all participants to understand each step, provide input and feedback, review decisions made, see what is accomplished, as well as receive documentation for each phase of the process.
Satisfaction
We ensure our clients satisfaction through a process that involves sophisticated measurements of specific dimensions of our project methodology. Further, satisfaction polling takes place at key points throughout our clients' on-going projects. These reports are reviewed by our Design Review Council and used for our teams quarterly incentive programmes.
CBH is proud of our client satisfaction and our investment in this reporting process ensures our clients continue to receive the award winning service they are accustomed to.
Our people
We hire senior and experienced staff, many of whom come to us with advanced technical degrees and/or MBAs. Before being assigned to any projects, our consultants complete an extensive CBH training programme and then attend our technology partners training. This series of test projects and exams helps to ensure competence. These two programmes combined produce the equivalent of an MBA in performance solutions.
Once in the field CBH consultants are teamed up with an experienced mentor, to ensure they receive the best in continued training on evolving technologies and techniques. CBH invests heavily in this training to ensure our consultants are prepared for your projects.
Regional offices
Irvine, California +1 949 609 0123
Dallas, Texas +1 214 306 4470
www.cbhinc.com